RPM Industries, LLC. Will provide you with a URL to be used as the access address to the RPM Information System in your web browser. You will also need the Username and the Password of your account.
Figure 1.1. Login Screen
Upon
starting the RPM Information System software, the Login screen will
appear as above. The user must type an Username, Password and Name
into the available fields. The name field is a unique identifier and
will be used to route shipments to the appropriate user. After
entering the Username, Password and Name, press <Enter>,
or click the Login Button.
After login, you will get to the Parts lookup screen.
The screen shown below demonstrates a lookup based on machine serial prefix. In this case, B9M was used as the criteria and list of Registered Machine Installations was populated to match. To get more information about a specific machine, click the Kit Number link for that machine. The Serial Number Locator is able search for any part of a machine serial number. For example, if you knew that the last 4 digits of the serial number were 1234, you can use 1234 as the search criteria and the list of Installations will include all machines with 1234 in their serial number, just as we did with B9M in the example shown.
You may also search using the Machine Model Locator if you don't know the serial number. Select the appropriate manufacturer from the Machine Make dropdown box. This will refresh the model dropdown box and may take a few seconds. Once the model dropdown box has been refreshed, select the appropriate model from the Machine Model dropdown box. This will refresh the Registered Machine Installations to match the Make and Model criteria selected. To get more information about a specific machine, click the Kit Number link for that machine.
Figure 2.1. Parts
After clicking the Kit Number link you will be shown the Motor page. This page has information about the pumping motor installed on the machine chosen on the previous screen. To get information about the plumbing components installed on the machine, click the Plumbing Kit link (Figure 2.3). Electrical information can be obtained by clicking the Electrical Kit link (Figure 2.4). For troubleshooting hints, click the Troubleshooting link.
Figure 2.2. Motor specifications
To get more information about a specific part click the corresponding Part# link.
Figure 2.3. Plumbing specifications
To get more information about a specific part click the corresponding Part# link. To download machine specific installation instructions (PDF format) click the Installation Instructions graphic.
MultiVac equipped machines have two plumbing sections, Suction (default) and Pressure (Figure 2.3.1). To toggle between the two sections click the Suction and Pressure links under the kit information banner.
Figure 2.3.1 Plumbing specifications – Pressure section
The Pressure section works the same way as the Suction. To get more information about a specific part click the corresponding Part# link. To download machine specific installation instructions (PDF format) click the Installation Instructions graphic.
Figure 2.4. Electrical specifications
The Electrical screen works the same way as the Plumbing. To get more information about a specific part click the corresponding Part# link. To download machine specific installation instructions (PDF format) click the Installation Instructions graphic.
Figure 2.4.1. Part Information
When you click on a Part# link you will be presented with a page that looks similar to Figure 2.4.1 with a picture/drawing of the part if available. To place the item in your cart, complete the shipping information above including Purchase Order number and Date Required, adjust the Quantity of the item if necessary and click the Add To Cart button. This will take you to the View Cart page shown in Figure 2.4.2. You can access this page at any time during your session by clicking the View Cart tab as well.
Figure 2.4.2. Cart
If you know the RPM Part Number you wish to order, you can add it directly to the cart by entering the part number and quantity under the Order Parts section and click the Add to Cart button. Once all of the parts to be ordered are listed in the Items in your Cart section, to place the order click the Submit Order button. Click the Cancel button to clear all of the items from your Cart.
Figure 2.4.3. Order Confirmation
Once the order has been processed, a confirmation screen like the one shown above will appear. An email with the order details will be sent to the account owner. Please record your confirmation number.
Figure 2.5. Troubleshooting
The Kits tab on the website is where you go to order QuickEvac and MultiVac for installation on a machine.
The screen shown below demonstrates a lookup based on machine serial prefix. In this case, JMS was used as the criteria and list of Available Kits was populated to match. To get more information about a specific kit, click the Kit Number link for that machine. The Serial Number Locator is able search for serial number prefixes. Serial number breaks are shown under the Serial Number column.
You may also search using the Machine Model Locator if you don't know have a serial number prefix. Select the appropriate manufacturer from the Machine Make dropdown box. This will refresh the model dropdown box and may take a few seconds. Once the model dropdown box has been refreshed, select the appropriate model from the Machine Model dropdown box. This will refresh the Available Kits to match the Make and Model criteria selected. To get more information about a specific kit, click the Kit Number link for that machine.
Figure 3.1. Kits
After clicking the Kit Number link you will be shown the Kit Information page. This page has information about the machine and kit chosen on the previous screen.
Figure 3.2. Kit Information
To place the kit in your cart, complete the shipping information above including Machine Serial Number, Date Required, and the Quantity of the item and click the Add To Cart button. This will take you to the View Cart page shown in Figure 2.4.2 and you complete the ordering process as outlined above.
Clicking on the Service Tools tab will show a listing of available service tools to complement the QuickEvac and MultiVac kits as shown below.
Figure 4. Service Tools
Clicking on the Part Number link will take you to a Parts Information page similar to Figure 2.4.1. Fill out the appropriate fields as explained above and click Add To Cart button to add a service tool to your cart.
Figure 5.1. Warranty Claim Form
Figure 5.1.1 Warranty Claim Form continued
Figure 5.1.2. Warranty Claim Confirmation
Figure 5.2. Warranty Activation Form
Fill in the Data beginning with the Machine Model. As you tab through the top of the form complete each field. These are required fields. Machine serial number must contain the entire serial number. The “Installers Name” can be the branch name, the shop that did the install or the individual installers name.
Comments and Improvements/Changes you would recommend are optional fields.
Once complete click the Activate Warranty button. A confirmation page will display as shown below and your company contact will receive an email notifying them that the machine has been registered.
Figure 5.2.1. Warranty Activation Confirmation
